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INK Shipment not recieved

HP Recommended
HP Deskjet 2755
Microsoft Windows 10 (64-bit)

I've been using HP Instant ink for over a year now. Last month I replaced my HP Officejet Pro 6978 printer with an HP Deskjet 2755 printer. The replacement took place on 19th August. I've been using the printer and ran out of ink in a couple of weeks. usually with my other printer, the ink would arrive before the printer had run out of it but with this printer, I still haven't received anything. On my account, it says that I should have the delivered ink but when I check the tracker number the status says "The sender has created a shipping label. When we process the item, we’ll update its status and expected delivery date. Track this item later for updates or sign up for email notifications"

I'm not sure what to do, can someone please help

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@sumby, Welcome to the HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


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Have a great day! 

I am an HP Employee

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