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‎03-16-2020 12:38 PM

HP Recommended

MY PRINTER IS NOT ALLOWING ME TO PRINT IT SAYS I NEED TO HAVE AN ISNTA INK ACCOUNT ...BUT I CLOSED MY ACCOUNT WHEN THE TRIAL WAS OVER 

1 REPLY 1

‎03-18-2020 01:24 PM

HP Recommended

Hi @Rpagan72

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using regular HP ink cartridges in the printer?

Make sure you are not using any HP Instant ink cartridges if the printer is not enrolled in Instant Ink anymore.

 

Restart the wireless router and the printer.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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