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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Attridb
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INSTANT INK CARTRIDGE PROBLEM

HP Recommended
HP ENVY 4527
Microsoft Windows 10 (64-bit)

I have installed a replacement black ink cartridge for my Envy 4527 but am getting an ink cartridge problem even though this was a new cartridge sent from HP Instant Ink. I have tried to contact HP support but can't find a way through. Anyone know how to get hold of someone as I need to print something!

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @Attridb

Welcome to the HP Support Community. I understand you are not able to print as the ink cartridge is in an error condition. I'd be happy to assist you.

 

Perform step 3 from this document.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,489 1,737
Message 2 of 2
Flag Post
HP Recommended

Hi @Attridb

Welcome to the HP Support Community. I understand you are not able to print as the ink cartridge is in an error condition. I'd be happy to assist you.

 

Perform step 3 from this document.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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