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ISB Escalation Team did not respond to my July 21 (and 3 later) emails re ink replacement

HP Recommended
HP Office Jet Pro 8035 All-in-One Printer
Microsoft Windows 10 (64-bit)

My email (omitting name, phone number, sku, and order number) reads:


I purchased today, July 21, 2020, a new HP Office Jet Pro 8035 All-in-One Printer.


The sku is xxxx


The order number is:  xxxx .


My telephone number is xxxx


The reason for the new printer purchase was that the old HP printer no longer functioned.


The ink cartridges that I will send back for exchange of ink cartridges that function with the new printer are:


932 XL (Black/Noir), which bears a product number CN053AN Option 140. It bears a date of Dec. 2021.


933 (Cyan, Magenta, Yellow/Jaune), which bears a product number N9H56FN Option 140. It bears a date of Oct. 2021.


I look forward to receiving instructions on returning the aforementioned cartridges and receiving the replacements.



Thank you in advance for your help in this matter.


Very truly yours,


I sent the same email on July 21, July 27, August 6, and today (August 15), all in 2020. What action must I take to get this group to do its job and carry out the promised exchange of ink?

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