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‎12-01-2022 10:38 AM - last edited on ‎12-03-2022 11:19 AM by Retired

HP Recommended
Product: HP ENVY Photo 6232 All-in-One Printer

Good afternoon,

Please be informed that I'm having an issue with my BLACK INK CARTRISGES.

Everytime I try to print something  on the monitor of the printer it says that the printer cannot communicate with the ink cartrisges.

I have a Instankt Ink subscription.

 

I would appreciate your reply at your earliest convenience

Best regards

Antonia 

1 REPLY 1

‎12-05-2022 09:41 AM

HP Recommended

Hi @VIVIANA98,

 

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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