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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-24-2020 11:42 AM

HP Recommended
Product: HP Deskjet 3636
Operating System: Microsoft Windows 10 (64-bit)

Hi there. Recently I decided to avail of the excellent Instant Ink service. As I understand the printer should remain online to monitor ink levels. I was wondering would I be able to turn off my printer for most of the day and overnight if I turn on the printer once a day to refresh status in the morning. Thanks in advance

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Accepted Solutions

‎02-24-2020 12:32 PM - edited ‎02-24-2020 12:34 PM

HP Recommended

@TanjilxKhan 

Hello,

Yes, your printer can be turned off when you are not using it, but it must be turned on and connected to the wireless network at least once a day for the HP Instant Ink service to update the status of the ink cartridges and the printer.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-24-2020 12:32 PM - edited ‎02-24-2020 12:34 PM

HP Recommended

@TanjilxKhan 

Hello,

Yes, your printer can be turned off when you are not using it, but it must be turned on and connected to the wireless network at least once a day for the HP Instant Ink service to update the status of the ink cartridges and the printer.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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