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05-21-2024 11:48 AM
Hi @RC1_,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you re-enroll in your printer's ink subscription service, you should be able to use the ink cartridges that are already in your printer. Generally, these subscription services manage the ink levels and ensure you receive new cartridges before you run out, but they do not disable your existing cartridges when your account becomes inactive.
However, here are a few steps to ensure a smooth reactivation:
- Check Cartridge Status: Make sure the cartridges are still functioning properly and not expired or dried out.
- Re-enroll: Follow the re-enrollment process as instructed by the service. This often involves logging into your account and reactivating the subscription.
- Monitor Ink Levels: After re-enrollment, monitor your ink levels to ensure the service tracks them correctly and sends new cartridges when needed.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support