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12-15-2020 06:48 AM
@JELT, Welcome to the HP Support Community!
Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer as you have used 2 ink cartridges already.
You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.
Keep me posted for any other assistance.
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Have a great day!
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