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‎03-29-2020 08:02 AM

HP Recommended
Product: Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

Two days ago I got a "cartridge problem" error for my black cartridge. I've tried all the troubleshooting steps as shown on the support website for this error with no resolution (cleaned contacts on cartridge & printer, pulled power cord to reset printer, reseated cartrided). I would like to request a new black cartridge as I don't have one on hand. I can't get through to live chat or phone support.

1 person had the same question
3 REPLIES 3

‎03-29-2020 11:32 AM

HP Recommended

Hi @AnndieD ,

 

Welcome to the HP Support-Community.

 

I also believe that there is a problem with the black cartridge. To get a new cartridge, please contact HP Support. You'll find the phone number on this hyperlink:

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

I hope that your problem will be resolved soon and looking forward to a feedback! 😀

 

Cheers!

Nils


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‎03-29-2020 07:39 PM

HP Recommended

The indicated cartridges are not intended for this printer.I just printed with this ink a few days ago.Please help

 

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‎03-31-2020 12:58 PM

HP Recommended

Hi @Mr-_Ed1 ,

 

Welcome to the HP Support-Community.

 

Is your question also about the Envy Photo 6230 Series and what did you do so far to resolve the problem?

 

Cheers!

Nils

 

 


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