Incompatible Catridge Error for compatible HP680 Catridge of 3775 All-in-One Printer

[Ram_33]

This is my 2nd HP Deskjet ink advantage 3775. Upon installation I encountered an error: Incompatible Cartridge Error. I'm using the original HP680 Cartridge. Already updated the firmware. Perform the printer reset (power button & cancel button) 6x - 10x already. I'm still encountering the same error. Please help. Thank you.

[Jay_G24]

Hi @Ram_33

Welcome to the HP Support Community. I'd be happy to assist you

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document -Error Indicates Faulty Ink Cartridge

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ram_33]

I performed the printer reset and steps for faulty ink cartridges but it did not solve my problem. I have already contacted the store where I bought the printer and they will replace it. Thank you for your help. 

[Jay_G24]

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!