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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-31-2020 05:43 PM

HP Recommended

I have done everything asked of me to fix the, "Incompatible Cartridge Error," Turned off, update, clean(Not once but 3 times), in the past I called and the Rep told me basically to figure it out, so I cancelled HP instant ink...now that I am trying it a second time and having the same problems and they won't send new cartridges until it can read the ink levels. I am hoping that another rep will see this and get them to send me new cartridges...Otherwise I'll just cancel and get rid of all HP products and services. 

Honestly though it should not be this hard-If you know there are errors then you should just send replacements saying" hey we noticed an error, please replace your cartridge and see if this helps."

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13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-01-2020 06:23 AM

HP Recommended

@youngrp123180, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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5 REPLIES 5

‎06-01-2020 06:23 AM

HP Recommended

@youngrp123180, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎06-10-2020 04:48 AM

HP Recommended

Hello. I am having rhe exact same issue. Have tried unplugging, checking the firmware and cleaning the cartridges and still no luck. I get my catridges sent to me from HP instant ink. Please can you help? Please could i be sent some new catridges?

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‎06-19-2020 10:27 AM

HP Recommended

I don't see how your reply resolved the issue.  Is there an actual resolution other than buying a new printer?

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‎06-19-2020 10:35 AM

HP Recommended

I don't think you need to buy a new printer. It's most likely a faulty cartridge. I talked to the help via whatsapp and they were super helpful. Posted me out a new cartridge for free! Also worth trying to print by just having the colour or just having the black ink catridge installed in the printer. It's most likely just one of the cartridges that is faulty rather than both. Hope that helps!

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‎06-19-2020 09:15 PM

HP Recommended

The HP service desk resolved the issue. They sent out a replacement ink cartridge and it has been working without issue. Thank you HP support.

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