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Incompatible Ink Cartridge Message

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ENVY 4520 All-in-one Printer

My tricolor ink cartridge was changed about a month or so ago. I recently changed the black cartridge and now the tricolor is saying it is incompatible. These come directly from Instant Ink. The number is correct. I have uninstalled & installed the cartridges. I have made sure the drivers are up-to-date. I have followed the directions for cleaning the cartridge. I have reset the printer by unplugging it while it is turned on and then plugged it back in. None of it works. I am fed up with the virtual agent. I need a freaking human being that can help me but apparently I can't find where to do that.

This is the most frustrating issue!! 

HP Support Agent
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Hi @Momzilla


Welcome to the HP Support Community. I'd be happy to assist you with the ink cartridge error. 


Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 


Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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