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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-22-2019 07:05 PM

HP Recommended
Product: HP ENVY 4529 / HP 63/302 color cartridge

Received a new color ink cartridge in the mail. Replaced it like I normally do & the printer throws an error saying the cartridge is incompatible. Do I need to get sent a new cartridge that is compatible?

3 REPLIES 3

‎09-22-2019 08:20 PM

HP Recommended

Hi,

I assume you have been shipped with the cartridge by HP Instant Ink? Else please clarify.

 

For an HP Instant Ink cartridges I suggest contacting HP Support to get a replacement cartridge:

https://support.hp.com/ee-en/document/c03775543#Contact_Support

 

Shlomi



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‎09-22-2019 08:38 PM

HP Recommended

The virtual agent said it costed $5 to use that function

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‎09-22-2019 09:14 PM

HP Recommended

What country are you from?

 

I doubt it should cost to contact a support agent.



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