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Vegchica
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Incompatible cartridge error on HP Envy 4527

I have the same problem.

I am on the Instant Ink service. Both cartridges have been working fine. Then suddenly the colour one keeps getting this error message, to reinstall it.

I have turned the printer off at the wall, reinstalled the cartridge etc, but nothing is working.

 

 

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Message 2 of 2
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Incompatible cartridge error on HP Envy 4527

Hey there! @Vegchica,

 

Have you tried checking with the regular ink cartridges? Does the issue persist?

 

Try the steps recommended below and check if it helps.

 

Restart the printer


With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the printer.
Turn the printer on.

 

Remove, inspect, and reseat the cartridges

Clean the electrical contacts

 

Refer this article to know more information about ink cartridge issues with the printer. Click Here

 

If you still have issues after trying out the steps, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Hope this answers your query!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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