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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gula
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Incompatible cartridge for HP Envy 5032

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HP Envy 5032

I receive an error every time I need to print that I have Incompatible cartridges even though I bought new printer with the cartridges inside. I tried to follow the instruction to unplug printer wait 20 sec and plug it again. But nothing works. Can somebody advice how to solve this problem. Thanks.

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TEJ1602
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@Gula, Welcome to HP Support Community!

 

Is the printer enrolled in HP Instant Ink Program? If yes, 

 

I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to isolate and resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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