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Incompatible cartridge message

Hp Envy 4527

I have an HP Envy 4527 and only use cartridges sent by instant ink. This incompatible cartridge message keeps appearing and printer wont print. Have tried varioys things like turning off at wall, unplugging at back of printer etc. Updates... there were none. Cleaning cartridge...didnt look bad.


Cant speak to a human. Virtual agent very limited. Extremely frustrating. Have soemt hours trying to fix this!

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HP Support Agent
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Incompatible cartridge message

Hi @Jmacp


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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