Incompatible cartridge message

[NightVisitor]

Hi, please could anyone help with this problem? My Envy 4524 printer suddenly will not print, and I am getting an error message saying 'incompatible cartridges'. This has suddenly happened, one day it was working, the next day there is this problem.  I am using the genuine cartridges supplied by HP Instant ink so I can't see why there should be a problem.

I've tried following the troubleshooting guide, e.g. resetting the printer, cleaning the contacts, but nothing works.  I believe it is the colour cartridge since I can print b & w in single-cartridge mode. I do not have a replacement cartridge, and none will be sent while this problem continues, so I am stuck.  I checked the warranty date on the cartridge and it has just expired.  Please can anyone help?

Thank you

[TEJ1602]

@NightVisitor, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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