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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rusty40
New member
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Message 1 of 2
103
Flag Post

Incompatible cartridge

HP Recommended
OFFICE JET PRO 6960

I have purchased new ink cartridges but an error comes up stating that indicated cartridge are not intended for use in this printer. I returned it to the HP supplier and they provided me with another but yet the same error comes up. I followed the steps mentioned under the help desk. removed plugs, cleaned the cartridge and yet the problem persists. Please advise how I can sort this out .
Thanks

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @Rusty40,

 

As you have already replaced the ink. this seems like a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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