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‎04-03-2022 08:47 AM

HP Recommended

I have done everything to fix the, "Incompatible Cartridge Error."  We decreased our plan with Instant Ink and now our printer just keeps on saying "incompatible cartridges" even with the new smaller cartridges sent to us.

Please help ASAP!

 

Thanks

1 person had the same question
1 REPLY 1

‎04-04-2022 10:49 AM

HP Recommended

@Wondergrams

 

Welcome to the HP support community

 

Perform a power reset , Reset the printer to recover from printer errors or failures.

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- click here

 

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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