Incompatible cartridve

[Leinnaj]

Hello, we bought out HP Deskjet in the Middleast and then we use it here in the Philippines. Weve been havibng troubles finding the HP INK ADVANTAGE 652 locally so we decided to buy the counterpart which is 680 however it does say "INCOMPATIBLE CARTRIDGE" is there anyway that we can fix it? Thank you in advance

[Riddle_Decipher]

@Leinnaj Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please reply with the details for further assistance.

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