Create an account on the HP Community to personalize your profile and ask a question
04-16-2022 09:35 AM - last edited on 04-25-2022 12:11 PM by JessikaV
Have an instant ink account and the last colour cartridge received keeps giving me an ‘incompatible ink’ error message.
Have done all of the troubleshooting and not cleared. The final option is to buy a new cartridge. As an instant ink customer I shouldn’t have to do this should I? Is there no way I can just get a replacement through my instant ink account?
04-16-2022 10:05 PM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.