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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
VTN
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Incompatible ink cartridge

HP Recommended
HP Officejet 4520

My new instant ink cartridges are not compatible with my printer. Continue to get "incompatible ink cartridge" error message on my printer. The cartridges are 65/304 and the tag on my printer indicates compatibility with 63 cartridges.

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sandytechy20
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@VTN

 

Welcome to the HP support community.

 

I understand that you are getting an "incompatible ink cartridge" error, follow these steps to fix the issue.

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

  1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

  2. Remove the cartridge indicated in the error message from the carriage.

    • Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

      Removing the ink cartridges with latches from the carriage

    • Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

      Removing the ink cartridges from the carriage

  3. Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

    CAUTION: 

    Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

    Removing tape from the ink cartridge

  4. Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

    Cleaning the ink cartridge contacts

  5. Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

    Cleaning the contacts in the carriage

  6. Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

  7. Repeat these steps for the other cartridge if it was indicated in the error message.

  8. Close the door or lid to the cartridge access area.

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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