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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎08-11-2023 03:25 AM

HP Recommended
Product: HP ENVY 5010 All-in-One Printer
Operating System: Microsoft Windows 11

I have been sent a larger cartridge than normal - a mixed 63/302 & 65/304 and my printer doesn't respond to it despite it fitting.

1 person had the same question
1 REPLY 1

‎08-13-2023 02:32 PM

HP Recommended

@Paul_Ram 

 

Welcome to the HP support community.

 

I understand that you did not get the correct replacement ink cartridge, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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