Incorrect cartridge received from instant ink.

[Rosieo1]

Hello, I received a replacement cartridge for my printer and when I opened it to change it, it is too big for my printer and will not fit. The number is correct, but size is incorrect. The smaller one is the correct size but needs replacing. Help, how do I get a replacement and return the incorrect one. 

 

[Nal_NR]

Hi @Rosieo1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the cartridges.

Let me see what I can do here. 

I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.