Incorrect ink cartridge sent for HP 7134 photo printer

[SCOUCHMAN]

Can you help me?  I appear to have been sent the wrong ink cartridge (910/5) for HP 7134 photo printer that usually uses HP64/303 inks.

My Instant Ink Plan has worked perfectly up until now.

The 910/915 black cartridge will not fit into the printer. It is an oblong box that is too big and with an orange tab lever, which when removed, reveals the contacts that are in the wrong position for use.

I can not find any number to call to discuss and get the correct cartridge. My ink has now run out completely.

If possible please advise a number to call and whether the plan will allow a shop bought cartridge to be used until I can get it sorted.

[Dragon-Fur · Accepted solution]

@SCOUCHMAN 

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 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

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HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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[SCOUCHMAN]

Thank you Dragon-Fur for your help. As a result of the details you provided I was able to get the issue resolved.

Thanks again

SCouchman

[Dragon-Fur]

@SCOUCHMAN 

Excellent.

You are welcome.

Love a solution that works.

Smiling.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"