Incorrect, print history and ink levels

[sjlynch]

I’ve been being charged for the 50 page a month plan and haven’t received ink cartridge replacements in almost a year. I know I have exceeded 50 pages in several of those months but when I look at my print history, it says nothing was printed. I just checked my account to see what was going on since school is about to start back up again, and it says all of my ink cartridge levels are good and only one of them needs to be replaced but my printer is saying that all my ink low every time I print. I just made a request for inc to be shipped; however, it doesn’t fix the problem. And yes, my printer is connected to the Internet. If my account says it is synced, then why isn’t counting my printed pages and low cartridges? 

[sjlynch]

I have an HP Office Jet Pro 8030 series printer. 

[Treeko]

Hi @sjlynch 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Treeko

HP Support