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‎09-05-2023 02:01 PM - edited ‎09-05-2023 02:05 PM

HP Recommended

I have an instant ink account but don't current have spare cartridges.

 

My printer has started displaying a message "indicated cartridge are not communicating correctly with the printer. If problem persists install a new cartridge".  This is after the cartridges have been working fine for many weeks. I think it is the colour cartridge indicated by three dots in a triangle,

 

How do I get a new cartridge through instant ink?

1 REPLY 1

‎09-06-2023 02:09 AM

HP Recommended

Hi @sdm1962,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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