Indicated cartridges not communicating with computer

[jaberwocky1]

HP envy Photo 6230 Series 2 .  A few days after replacing  the (HP sent)  Black cartridge reg 64/303/804 for  my expired 64/303  it stopped printing a colour print. I have received the message "indicated cartridges not communicating with computer" . This persists despite me  re-setting the cartridges and swapping the old one back etc.  Help!  Only other change recently was internet speed being increased by Verizon but this did not worry my computers.   Any help available welcomed!  

[Elohi_NR]

Hi @jaberwocky1,

Welcome to the HP Support Community. 

I understand the tri-color ink cartridge is not working. Apologies for the inconvenience caused.

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

Are you enrolled in the instant ink program? If yes, I need more information to help you out.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Meanwhile, follow the instructions from this document here and see how it goes. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!