Information lights on

[91803]

Help off information light on

[91803]

Helps information lights on

[Raj_05]

Hi @91803,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

When the information lights are on for your HP DeskJet 4155e All-In-One Printer, it typically indicates that there is some message or issue that requires attention. Here’s how you can interpret and address these lights.

• Check the Control Panel: Look at the control panel of your printer. There might be specific icons or lights lit up. These icons usually correspond to different statuses or issues like paper jams, low ink, or connectivity problems.
• Resolve the Issue: Depending on what the specific light indicates, take appropriate action. Here are some common scenarios and their solutions:
• Paper Jam: If the light indicates a paper jam, open the printer and remove any jammed paper carefully.
• Low Ink: If it indicates low ink, replace the ink cartridges following the printer’s instructions.
• Connection Issues: For connectivity issues, check if the printer is properly connected to your computer or network. Sometimes restarting both the printer and the router can resolve connectivity problems.
• General Error: If it’s a general error light, power cycle the printer (turn it off and then on again) to see if the issue resolves.
• Reset the Printer: If none of the above steps resolve the issue and the lights persist, try resetting the printer. This can often clear up minor errors.

Understanding the specific light indicators and following the appropriate steps should help you resolve the issue with your HP DeskJet 4155e printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support