01-04-2020 04:14 AM
Hi, per the above title, I just want to use my printer but it's all locked down to the previous owner. Is there a way to remove the old user and start fresh? I have the login details of the previous owner (who passed away) if this is of relevance.
01-07-2020 04:31 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Please check your private message to complete the troubleshooting steps.
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