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Common problems for HP+ PLANS: INK AND TONER
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Inherited hp envy 5546, I'd like to get it set up in my name but it's locked to previous owner

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HP envy 5546
Microsoft Windows 10 (64-bit)

Hi, per the above title, I just want to use my printer but it's all locked down to the previous owner. Is there a way to remove the old user and start fresh? I have the login details of the previous owner (who passed away) if this is of relevance. 

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@Ahri1993
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Please check your private message to complete the troubleshooting steps. 

 

ECHO_LAKE
I am an HP Employee

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