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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY 7640 e-All-in-One Printer
Microsoft Windows 11

Printer was working up til today. All of the sudden says Color Cartridge not installed properly. Took it out, and reinstalled it. Same message.. Removed and cleaned contact points. Error message. Hard power reset of printer, same problem.

 

This is a HP cartridge. Received under the instant ink cartridge program. It still has ink in it.

 

Please help.

1 REPLY 1
HP Recommended

Hi @dolgoda,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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