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‎07-09-2019 05:28 AM

HP Recommended
Product: HP Envy Photo 7830
Operating System: macOS 10.14 Mojave

I've just changed the black cartridge in my 7830 model printer. I've got an error message saying 'Remove and re-install the indicated cartridge, make sure it is correctly installed'.

I've switched off and on, cleaned the heads, taken out the cartridge and back in again, the lid is hut properly and my printer is up to date with updates. Please, can anyone advise?? I keep going round in circles with the online help stuff. Thanks!

4 people had the same question
1 REPLY 1

‎07-11-2019 11:21 AM - edited ‎07-11-2019 11:21 AM

HP Recommended

Hi! @GMCMAC, 

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Have you enrolled in the instant ink services?

 

Are you using HP genuine ink cartridges?

 

Please share the complete printer model name to assist you better.

 

Update the printer firmware to the latest version and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge errors. Click Here

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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