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‎02-08-2021 02:05 PM

HP Recommended
Product: Envy 5010
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Last month I cancelled my instant Ink subscription as I have had the printer for roughly a year and after receiving 2 ink cartridges at the start i signed up for the 100 page a month. So anyway I printed no where near that amount over the next 11 months and when I really needed it the black ink was not working i did all the cleaning and aligning etc but nothing so I asked for a new cartidge and was told it would be 10 days, So I cancelled the subscription and brought 2 new cartridges a few weeks later.

Today I put them in and the printer will not work as message states (Only one set of instant ink ready cartridges can be used in a printer. Remove and replace with other cartridges.

So really both times i go to use the printer it will not work WHY!!!!!!

 

I have restored the factory settings can I return the printer and new cartridges I have brought?

1 REPLY 1

‎02-09-2021 04:03 AM

HP Recommended

Hi @Apoko,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Could you share an image of the cartridges you are using?

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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