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- HP Instant Ink
- Re: Ink Cartridge Problem
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04-15-2020 07:25 PM - edited 04-16-2020 05:56 PM
Several days ago I got a "Remove and reinstall the indicated cartridge, making sure it is correctly installed." error for my black cartridge. I've tried all the troubleshooting steps as shown on the support website for this error with no resolution (cleaned contacts on cartridge & printer, pulled power cord to reset the printer, reseated cartridge). I would like to request a new black cartridge as I don't have one on hand. I can't get through to live chat or phone support.
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Accepted Solutions
04-18-2020 07:01 AM
Hi @pattycake3
Welcome to the HP Support Community. I'd be happy to assist you.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
04-18-2020 07:01 AM
Hi @pattycake3
Welcome to the HP Support Community. I'd be happy to assist you.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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