cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
72
Flag Post

Ink Cartridge Problem

HP Recommended
Envy Photo 6234
Microsoft Windows 10 (64-bit)

I have had this printer with no issues and I was subscribed to the instant ink program for over a year and only needed to replace the ink once so i cancelled the subscription. I changed the ink and it was fine until my tri colour cartridge ran out and displayed the issue with cartridge message. I have bought a new tri colour cartridge and made sure it was fitted correctly and this message still comes up despite changing the ink. I have tried plugging the printer directly into the wall and it still comes up with the same message. Any help will be appreciated.

1 REPLY 1
HP Support Agent
HP Support Agent
16,895 16,875 1,327 1,335
Message 2 of 2
Flag Post
HP Recommended

@Millie_Steele, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation