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‎01-11-2021 07:12 AM

HP Recommended
Product: Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer with no issues and I was subscribed to the instant ink program for over a year and only needed to replace the ink once so i cancelled the subscription. I changed the ink and it was fine until my tri colour cartridge ran out and displayed the issue with cartridge message. I have bought a new tri colour cartridge and made sure it was fitted correctly and this message still comes up despite changing the ink. I have tried plugging the printer directly into the wall and it still comes up with the same message. Any help will be appreciated.

1 REPLY 1

‎01-14-2021 02:10 AM

HP Recommended

@Millie_Steele, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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