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‎01-13-2023 08:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I bought a new printer recently.  As part of the package I received a 2-year Warranty and ink for 6 months.  

I have unopened ink cartridges the agent told me I could return and add 3 additional months of ink for my new printer.

 

Good luck on returning unopened, unused ink cartridges.  I sent all the ink cartridge info in and next I received a letter that asked for ink cartridge warranty.  I sent all the info on the packaging to them originally.  And now they want a warranty on ink cartridges.

 

Does anyone who has possibly been through this know where I can find that info?  

1 REPLY 1

‎01-30-2023 08:26 AM

HP Recommended

Hi @CatSchu,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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