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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
bella31322
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Ink Cartridge error

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HP Envy Photo 7858

HP Envy Photo 7858

 

The color ink cartridge has started giving errors. It worked fine the first few days. I have followed all of the steps on the virtual help.

I had an empty color cartridge that had not been mailed for recycling yet. It registers and the printer works when that is installed, so it is not a printer issue. It is the cartridge.

How can I get a replacement cartridge?

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TEJ1602
HP Support Agent
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@bella31322, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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bex38
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Hi, I also have the same problem. It says the new cartridge I had sent isnt enrolled and wont print. I am enrolled so not sure why it says this

 

Thanks

 

Kev

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