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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 7640 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

Changed black ink cartridge per message from printer "ink level too low".  No problem Instant Ink had sent me a new cartridge several weeks before.  Shut access door and attempted to print, but received message that my tri-color ink cartridge had a problem and to please uninstall and reinstall same.  (I was puzzled because I had just checked it's ink levels and was only half used.)  So, I uninstalled, reinstalled several times - gently cleaned copper contacts with distilled water and cotton swab, reset the printer (unplugged for 60 seconds) without success.  I finally contacted Instant Ink (I had no spare cartridge) and after wrestling with the useless Virtual Agent (no help at all) I was finally put into contact with Ian on "Chat".  I described what had happened and what I had done.  After checking my account, Ian told me he would expedite a new tri-color cartridge to me believing that would solve the problem.  I agreed to accept the new cartridge offered to me at no cost.  Deep down I doubted that the solution was on its way, 36 hours later I received the new cartridge, took a deep breath and prayed -- by golly, my printer is now back up and running as smoothly as it has been for the last 5 years!!   THANK  YOU Ian and Instant Ink.  FYI - I absolutely love my HP  printer -- has been very dependable and Instant Ink keeps me supplied with ink at a reasonable cost.

1 REPLY 1
HP Recommended

Thanks for the success story,  it is good to hear.


Bob Headrick,  HP Expert

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