Ink Cartridge from HP Instant Ink not work and giving error message "Ink Cartridges Problem"

[JVB2020]

I have a HP Envy 5546 printer and it has started giving an error saying Ínk Cartridges Problem. It is a genuine cartridge and was sent to me by HP as part of the "instant Ink" program. It has not been in any other printer. I have taken the cartridge in and out (as advised on the help pages), turned the printer on and off, cleaned the cartridge electrical connectors but it still doesn't work. If I take the colour cartridge out and print, then it says it is ok with the black & white colour which suggests me that the issue is with the colour cartridge, but when I try to print it says user intervention is needed. But there seems to be no way to get a replacement as investigation of the error message says "I" need to fix the problem before they send me more ink!!!!

I am on Windows10 home Version 1903 /  OS build 18362.593

I am beyond frustrated - can anyone help? Thank you

[Riddle_Decipher]

@JVB2020 Greetings from the HP Community!

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.