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‎04-30-2020 11:08 AM

HP Recommended
Product: HP Envy 4500

I’m having some printing issues regarding my in cartridge. It’s saying that please replace the cartridges but in the meantime the ink is full based on the data. Not sure what to do since there’s no telephone support. I can’t re-order any in cartridges because it saying it’s full so it’s not gonna be automatically shipped as before. Is it a software update issue?Not sure how to do that. Any support/suggestions are welcomed. 
thanks

mike

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‎05-03-2020 01:44 AM

HP Recommended

@Mike_Sherlock1, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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