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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Ink Cartridge trouble

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HP Envy 5664

I just bought a brand new ink cartridge from Walmart. It says it is compatible with my printer but it won't work. I have the HP Envy 5664 and bought the HP 62XL Black ink. Every time I put it in it says used, refilled, or counterfeit cartridge. Has anyone else had this problem and know how to fix it? I have already thrown the receipt and package away because I was not expecting it to not work and we were doing a school project. I could not find any way to speak with HP directly to get help so I hope someone else can help me out on here. Thanks so much!

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@hdmommy, Welcome to HP Support Community!


Not to worry, we have your back.


If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.


Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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