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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎07-05-2020 06:38 PM

HP Recommended
Product: ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

I have the same problem as others. I am getting 'Ink Cartridges Problem, Remove and reinstall indicated ink cartridge'. I have followed all the steps about cleaning the cartridges, turning printer off and on, etc. Nothing worked.   Online help chat and live help are both closed.   Another cartridge may fix the problem, but as an Instant Ink customer, I don't believe I should be required to go out and purchase a cartridge, since I am paying HP monthly.  Any help from HP employee?   Thanks. 

2 people had the same question
1 REPLY 1

‎07-06-2020 07:40 AM

HP Recommended

@PJPAVLOV, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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