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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Ink Cartridges Problem

HP Recommended
Direct-9D-HP ENVY
Microsoft Windows 10 (64-bit)

I installed a new ink cartridge into my printer.  I receive the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed and then touch ok."  I took it out and replaced it numerous times, I turned off the printer and turn it back on as directed, I removed the cartridges and unplugged the printer for 30 seconds, turned it back on and reinstalled them to reset the printer, I reinstalled the old ink cartridge and the error does not show up.  It just shows out of ink replace cartridge.

I also wipe the cartridge and printer with a dry lint free cloth as directed.  Nothing seems to work.  Can it be a bad cartridge and if so I do I get a replacement?

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HP Recommended



Welcome to HP Support Community

I would like to help


Please ensure the printer has the latest Firmware


If the issue persists please contact HP Support in your region for replacement cartridges


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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