Ink Cartridges Problem

[CrumDawg]

Hello, I had not used my HP 3830 in a while. The next time I tried to print, I got the “Ink Cartridges Problem” error with instructions to remove and reinstall. Have tried that numerous times. Proceeded to try tips from HP website (pull power cord, wipe contacts with lint free cloth and then isopropyl alcohol).  Still getting cartridge error. (This is with new 63 XL cartridge purchased when problem first encountered.  Still can’t get printer to accept cartridge without error.

[Garp_senchau]

@CrumDawg, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide for further troubleshooting steps: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,