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‎05-12-2020 05:46 AM

HP Recommended
Operating System: Microsoft Windows 10 IOT

Have received new cartridges but they wont fit my printer and now can only use old cartridges which prints in Blue.

Have tried the virtual and online, also HP telling me my printer not connected but status says it is, Any Help would be appricated

1 REPLY 1

‎05-15-2020 06:57 AM

HP Recommended

Hi @Ocean13

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model printer are you using?
  • Did you receive Instant Ink cartridges from HP?

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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