cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
dje34
New member
1 0 0 0
Message 1 of 2
98
Flag Post

Ink Cartridges

HP Recommended

I have a HP Envy Phot0 6200 All-in-one -series printer. A message came up to replace the 2 ink cartridges as they were nearly empty. I replaced them with 2 brand new ones supplied directly by HP as I have done on a number of previous occasions. Instead of all being fine to continue printing after installing I keep getting a message "remove and install the indicated cartridge, making sure it is correctly installed. If this message continues to appear replace the individual cartridge". The problem is they have been correctly installed and I have no new ink cartridges. I have tried turning it off and on, go through the helpdesk which does not help. What do it do?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,739
Message 2 of 2
Flag Post
HP Recommended

@dje34, Welcome to the HP Support Community!

 

Which of the ink cartridge is indicated in the error message?

You may insert one ink cartridge at a time to identify the defective ink cartridge.

Also, make sure the protective plastic tape is removed from the ink cartridge before placing them in the printer.

Insert the old ink cartridges and check if this error persists.

 

For now, perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation