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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Hp OfficeJext 8015e

I bought an HP OfficeJet 8015e in March for work, signed up for free ink for 6 months and have yet to receive a shipment. I have been low and then out of ink about 4 weeks now. Have chatted with online and still nothing. If you are going to offer the first six month's of ink fee with app subscription then you should follow your promises. Not being able to print at home for a month is a huge inconvenience 

2 REPLIES 2
HP Recommended

@TLG52 

 

Welcome to the HP English Community --

 

The service is supposed to initiate a shipment when the printer notifies the service that ink supplies are depleted.

 

==========================================

 

From the Support Website  Get HP Instant Ink Support

How Instant Ink works

 

AND

 

 HP Instant Ink Support - Website 

 Where is my ink or toner?

 

Next...

++++++++++++++++++++++++

Instant Ink Support Website

 

  HP Instant Ink Support - Website

Change Country / Region as needed

Scroll down to find phone contact information

 

 

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

 

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

 

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

 

OR

 

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hi @TLG52,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.