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Ink Shipment not updating on account

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I enrolled in the HP instant ink program July 24 (I am in Canada). I have still not received a welcome package? 

I've called a few times regarding ink because I ran out before anything on my account under ink shipment showed any ink as being shipped or on the way (my black and 3 coloured inks said shipment processing since I enrolled on July 24, yet I ran out of black and yellow, and cyan is low). Since I ran out of ink, I contacted HP and they fed-exed ink to me (which was fantastic as it came quite fast this way). I put in the new instant ink cartridges that were delivered today and I was excited to see my ink shipment updated for the new black (said approx 2 months) and new yellow (approx 2 weeks) but when I reloaded my account, all of my ink shipments still show 'shipment processing'.


My printer is constantly connected to the internet - so this isn't the problem.  How often does the ink shipment page update? I don't want to run out of ink again since I cannot see updates on my account, which is frustrating as the entire purpose of instant ink is to never run out! 

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Hi @CatsMeow2019


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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