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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kievie
New member
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Message 1 of 3
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Ink Shipping Issue

HP Recommended
HP DeskJet 3700
macOS 10.15 Catalina

Hello, I apologize for the repetitive request.

My ink has been running low for a few weeks now and I was limiting my pages since I was waiting for a new ink to arrive, but when I checked the latest ink shipments, it said that it was sent and delivered in March 3rd.

I did not get any shipments and I checked my old address, that I already changed, if there were any ink cartridges that was accidentally shipped there and I also checked in with my neighbours, however I did not find any. I am on the 100 page subscription plan and I was wondering if there's any way you can help me with this problem since it is required for me to print often.

Thank you so so much!

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@kievie We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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BAGPUS01
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Message 3 of 3
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HP Recommended

I had the same issue. I checked online as the cartridges are tracked and found it was in my local royal mail distribution centre for over a week. The centre literally up the road from me. Royal mail have issues with these cartridges, saying many are stuck in their centres. To make matters worse they don't leave a card to say they have tried to deliver them to you. I decided to take ID with me to the Mail distribution centre just to see and my cartridge was sat there!

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