cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 1
68
Flag Post

Ink carriage is stuck on the right side of printer

HP Recommended
ENVY 4500
Microsoft Windows 10 (64-bit)

Hello,

 

When I turn my printer on there is a "Carriage Jam" error message. It appears that the ink carriage is stuck on the right side of the printer and cannot move along the bar it is on. In the printer there is a gray (matte) roller bar beneath the bar that the ink carriage is on liteblue.usps.gov. This bar has a black "tab" on the end of the right side of the bar. This bar (and the tab) will not move. The tab is pointed upwards and this is locking the ink carriage on the right side of the printer. How do I get the lower gray bar to turn so that the ink carriage can move again? 

 

Regards.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation