cancel
Showing results for 
Search instead for 
Did you mean: 
DRiviera
New member
1 0 0 0
Message 1 of 1
51
Flag Post
HP Recommended

Ink carriage is stuck on the right side of printer

ENVY 4500
Microsoft Windows 10 (64-bit)

Hello,

 

When I turn my printer on there is a "Carriage Jam" error message. It appears that the ink carriage is stuck on the right side of the printer and cannot move along the bar it is on. In the printer there is a gray (matte) roller bar beneath the bar that the ink carriage is on liteblue.usps.gov. This bar has a black "tab" on the end of the right side of the bar. This bar (and the tab) will not move. The tab is pointed upwards and this is locking the ink carriage on the right side of the printer. How do I get the lower gray bar to turn so that the ink carriage can move again? 

 

Regards.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation